At SolCo, we pride ourselves on being an innovative provider of IT services to businesses in Reading, and across the UK, investing in the best platforms to deliver unparalleled service to our clients. Our clients place their trust in us to ensure their systems run smoothly, their data is well protected, and their staff can get on with focusing on their objectives, free from worrying about IT issues.
Our IT Support proposition is built around these key areas:
Remote Monitoring
One of the cornerstones of our service offering is proactive monitoring and asset management. We understand that even minor issues can quickly spiral into major problems if left unchecked. Therefore, we leverage the power of remote monitoring and management platforms to detect and resolve issues before they can become a significant obstacle to our clients’ productivity. By using real-time monitoring tools, we can stay ahead of potential issues and alert our clients immediately to take swift corrective action.
Our systems provide real-time notifications of any critical issues, enabling us to proactively take immediate action to resolve the problem. We keep our clients informed throughout the resolution process, ensuring that they are always up to date on the status of their systems. Our clients can trust us to manage their IT systems, providing them with peace of mind that they are in good hands.
Patch Management
Our clients rely on us to ensure their software and operating systems are always up to date and secure. Our centralised patch management solution enables us to keep systems updated without disrupting daily operations. Our team monitors the latest software updates and security patches, ensuring that our clients’ systems are always secure and up to date.
Resolving issues, quickly
At SolCo, we pride ourselves on our structured and consistent approach to issue management. Our ticketing systems provide an effective way to document and track issues, enabling us to identify trends and patterns that help us prevent similar issues from recurring. We can use the data from our ticketing systems to generate reports and metrics that help us measure and improve our service delivery.
Our friendly support team are focused on resolving issues quickly for our clients. On average our first response is only 6mins and our average resolution time is just 3hrs!
Visibility and security
We offer our clients access to a web-based portal that provides them with complete transparency and visibility into the status of their account. Clients can view all tickets raised, updates, engineer notes, and other critical information, enabling them to track our progress and stay informed at all times. We understand that security is a top priority for our clients. Our portal includes sign-off and permission levels, ensuring that no action is taken without proper authorization from the correct person.
SolCo – Your Proactive IT Provider
At SolCo, we are committed to delivering the best possible service to our clients. We believe that by investing in the latest platforms and technologies and using a structured and consistent approach to issue management, we can provide a service that is unmatched in the industry. Our clients can rely on us to keep their systems running smoothly, allowing them to focus on what they do best – running their business. As an experienced and agile provider of IT support to over 350 SME’s in Reading and across the UK, the service we provide our clients is what makes us truly unique.
If your current IT Support provider isn’t up to scratch, get in contact today!
“The team are responsive, patient and always willing to help us. They have an excellent and receptive manner that puts me at ease.”
London Black Women’s Project (LBWP)
